Policies / FAQ
At Chestermere Station Dentistry, we value our patients’ time. We treat our patients with respect as we know you value our punctuality and appointments on time. Please plan to arrive 10 minutes prior to your appointment. Because we reserve time exclusively for you, we ask that you make every effort to keep your reserved appointment time. If you find that you cannot keep your scheduled visit, we require a minimum of 2 business days notification.
We also offer flexible office hours 5 days a week, Monday through Friday, for the wide variety of services we provide. This allows our patients to enjoy our high-quality services, gentle care, and a respectful chairside manner.
We request that you provide us with 48 hours notice to make any changes to an already scheduled appointment.
The Team at Chestermere Station Dentistry is pleased to offer direct billing to your insurance for most of our services (excluding Orthodontics), and we are here to help you navigate coverage and obtain the maximum use of your benefits.
Payment for services is expected on the day of service. We offer several payment options for your convenience:
- Credit Card: Visa, MasterCard & American Express
- Interac Debit Payment
We are happy to send insurance claims to your insurer(s). Please bring your insurance information when you come in for your appointment. Remember, insurance is intended to cover some, but not all the cost of your treatment.
The fees charged for services provided to those who are insured are the usual and customary fees charged to all our patients for similar services. Your insurance policy may base its eligible fee on a fixed fee schedule, which may or may not coincide with our usual fees.
Please be aware that different insurance carriers vary greatly in the types of coverage available and that group benefits are designed based on options your employer has chosen for you.
Do you offer direct billing?
Yes, we do offer direct billing for most services, with a valid credit card left on file in the event of insurance denial, unexpected termination of benefits or a difference in fee guides. Or you may choose to pay in full for all treatment completed at the time of service. We can then submit your dental claim to your insurer and have your insurance company reimburse you directly.
What costs will my insurance company cover?
Every benefit plan is different, so it’s important to make sure you know what your plan covers. If you provide us with a breakdown of what your benefits are we would be more than happy to give you a pre-treatment estimate of what your costs will be.
What is a “Pre-Treatment Estimate”?
A pre-treatment estimate gives you the exact cost of the treatment. Upon request, we send this paperwork to your insurance provider before any dental work is performed. While this may delay your treatment, you’ll know exactly what (if any) out-of-pocket costs you may be required to pay.
What payment options are available to me?
We require payment in full at the time of treatment. We accept Cash, MasterCard, Visa, American Express, Interac (Debit) and E-transfer.